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​​Shipping

All items are shipped by First Class Recorded Delivery within the UK. This is to ensure that your parcel reaches you as this is the cheapest service that offers that ability to track your parcel.

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​International orders (any destintaion outside of the UK) will be shipped by standard delievry as tracked services for international parcels can be very expensive. If you are outside the UK and would prefer to have your parcel sent by any other service please use the Contact Page to ask for more details before ordering.

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​All shipping costs are calculated according to current Royal Mail prices, and this may be subject to change as their prices increase, and also include a nominal fee for packaging.
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​Missing or damaged items

Drown Soda always aim to package items safely to ensure no damage occurs in transit, but sometimes accidents happen. If your item reaches you in less than ideal condition please notify Drown Soda immediately so this can be put right. Failure to do so may result in Drown Soda being unable to rectify the problem. Damage due to excessive wear, improper care or prolonged display cannot be considered for credit. Your statutory rights are not affected.

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Cancellations

*Please note this policy does not apply to custom items, which are exempt from cancellation*

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You may cancel your contract at any time within a 7 day period after the date which the order was received. To do this please use the Contact Page to send Drown Soda an email. You do not have to give any reason in order to cancel, but providing a brief explanation will help to improve customer service in the future.

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​If you cancel you must return the goods to Drown Soda at your own expense, and ensure that the items are packaged well to avoid any damage whilst in transit. If you fail to return the items Drown Soda will arrange to collect them and therefore must charge for the cost of collection. If you fail to take reasonable care of the items before they are returned, and this results in damage or unreasonable wear, you may be charged for the reduction in value.
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​Upon cancellation you will receive the refund within 30 days. This cancellation does not affect your legal rights.

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Refunds and returns

Buying any item online can have it's problems, and although Drown Soda always aims to make this experience easy sometimes things can go wrong. Should you receive your items and they are faulty in any way please notify Drown Soda within 3 days of receipt of the parcel so I can offer a repair or exchange within 10 days of receipt of the goods.

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Once a return has been agreed upon please return the item/s together with the delivery note (please write on the delivery note any information you feel is relevant) in the condition you received them, i.e. with all original packaging, etc. Drown Soda also expects that the product itself should be in the same state as when it reached you, and is defined as such when it is unworn/unused and have all original labels attached. Drown Soda always advises that you use a tracked service that provides free proof of postage, for example Recorded Delivery, at your own expense. The description given of the problems with the product should always be accurate (i.e. no more damaged than already discussed) otherwise a refund will not be permitted. Refund of postage costs cannot be offered.